THIS LICENSE AGREEMENT ("License Agreement") IS A LEGAL AGREEMENT BETWEEN YOU AND LOWE'S COMPANIES CANADA, ULC ("Lowe's") THAT GOVERNS YOUR USE OF THE LOWE'S MOBILE APPLICATION SOFTWARE THAT WE PROVIDE FOR USE ON YOUR MOBILE DEVICE (the "Application"). YOUR USE OF THE APPLICATION IS ALSO GOVERNED BY THE TERMS, CONDITIONS AND POLICIES AVAILABLE ON THE LOWES.CA WEBSITE, INCLUDING BUT NOT LIMITED TO THE PRIVACY STATEMENT AND TERMS AND OF USE (collectively, the "Website Terms"), AND ALL REFERENCES TO THE "LOWES.CA SITE" OR THE "SITE" IN SUCH WEBSITE TERMS ARE DEEMED TO ALSO REFER TO THE APPLICATION FOR PURPOSES OF YOUR USE OF THE APPLICATION. BY USING THE APPLICATION, YOU ACCEPT AND AGREE TO BE BOUND BY THIS LICENSE AGREEMENT AND THE WEBSITE TERMS. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT AND THE WEBSITE TERMS, YOU MAY NOT USE THE APPLICATION AND YOU MUST DELETE IT FROM YOUR MOBILE DEVICE.
License and Restrictions. Subject to the terms and conditions of this License Agreement and the Website Terms, Lowe's hereby grants you a limited, non-exclusive, non-transferable, non-sub-licensable license to use the Application on your mobile device, solely for shopping at or receiving other services from Lowe's or its affiliates. You will not (a) reproduce, modify, translate or create any derivative work of all or any portion of the Application, (b) sell, sublicense, rent, lease, loan, provide, distribute or otherwise transfer all or any portion of the Application to any third party, © reverse engineer, decompile, reverse assemble or otherwise attempt to gain access to the source code of all or any portion of the Application, or (d) remove, alter, or cover any copyright notices or other proprietary rights notices that are found in the Application.
Reservation of Rights. Lowe's reserves all rights not otherwise expressly granted in this License Agreement and no licenses are granted by implication, estoppel or otherwise. You agree that title to all portions of the Application and the copyright, patent, trade secret and all other intellectual property rights in the Application, including derivative works and all copies of the Application, are and remain the exclusive property of Lowe's, its affiliates and their licensors. You acknowledge and agree that the Application and/or certain components of it constitute confidential information and valuable trade secrets of Lowe's and its affiliates, and you promise to keep it in confidence and not disclose it to any third party.
Changes; Updates. You agree that Lowe's may at any time and without notice change the terms, conditions or notices under which the Application is offered. We will post any such changes on the Lowes.ca website or within the Application, and your continued use of the Application evidences your agreement to be bound by such changes. We are not required to provide updates, maintenance or support for the Application, but we may choose to do so, or to cease doing so, from time to time with or without notice. Any updates will be governed by this License Agreement and the Website Terms.
Applicable Laws; Exports. You will comply with all applicable laws in connection with your use of the Application. You acknowledge that the Application may be subject to U.S., Canadian or foreign export and import laws or regulations. You will comply with all applicable import, export and re-export laws and regulations of Canada, the United States or foreign agencies or authorities.
Termination. You agree that we may discontinue, suspend or terminate your right or ability to use all or part of the Application at any time, without notice or liability to you. You may terminate this License Agreement by ceasing use of the Application and destroying all copies in your possession or control. We may terminate this License Agreement for any or no reason, at any time without prior notice. This License Agreement will automatically terminate if you breach any of its terms or conditions. Immediately upon any termination of this License Agreement, you will cease use of the Application and destroy all copies in your possession or control. All provisions of this License Agreement regarding restrictions, Lowe's proprietary rights and confidential information, disclaimers of warranties, remedies, and limits of liability shall survive termination.
Warranty Disclaimer. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THE APPLICATION. THE APPLICATION IS PROVIDED "AS IS" WITH ALL FAULTS AND WITHOUT WARRANTY. LOWE'S AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE APPLICATION OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED THEREIN. TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, LOWE'S EXPRESSLY DISCLAIMS FOR ITSELF AND ON BEHALF OF APPLE, INC. ("Apple") AND EACH OF THEIR RESPECTIVE LICENSORS AND AFFILIATES AND ALL OTHER PARTIES INVOLVED IN THE DISTRIBUTION OF THE APPLICATION, ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT AND NON INFRINGEMENT. LOWE'S DOES NOT REPRESENT OR WARRANT THAT THE APPLICATION WILL MEET YOUR REQUIREMENTS OR THAT THE APPLICATION WILL BE UNINTERRUPTED OR FREE OF ERRORS OR OTHER HARMFUL COMPONENTS. THE LAWS OF SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Limit of Liability. NEITHER LOWE'S, APPLE NOR THEIR RESPECTIVE AFFILIATES WILL BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE APPLICATION, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE APPLICATION, ANY DELAYS IN USING THE APPLICATION, OR THE INABILITY TO USE THE APPLICATION OR ANY PORTION THEREOF, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF LOWE'S, APPLE OR THEIR AFFILIATES OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LOWE'S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY FOR ANY DISSATISFACTION WITH THE APPLICATION OR LOWE'S BREACH OF THIS LICENSE AGREEMENT WILL BE TO STOP USING AND UNINSTALL THE APPLICATION.
Indemnity. You will defend, indemnify, and hold harmless Lowe's, Apple, their respective licensors, suppliers, distributors and affiliates, and each of their officers, directors, agents and employees from and against any liability, loss, damage, or expense (including reasonable attorneys' fees and costs) arising out of your use of the Application, your breach of this License Agreement or the Website Terms, or your violation of any right of any other person or entity, including but not limited to intellectual property or other proprietary rights.
General. You agree that this License Agreement and your use of the Application are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Each party irrevocably attorns and submits to the exclusive jurisdiction of the Ontario courts situated in the City of Toronto and waives objection to the venue of any proceeding in such court or that such court provides an inconvenient forum.
Contacting Lowe's. Any communication regarding the Application or this License Agreement should be directed to: Lowe's, Attn: Legal Department, 1000 Lowe's Boulevard, Mooresville, North Carolina, USA, 28117.
Welcome to the Lowes.ca site (the "Site"). Lowe's requests that you carefully read the Terms and Conditions and our Privacy and Security Policies before using the Site. Lowe's Companies Canada, ULC ("Lowe's") provides services to you subject to the following Terms and Conditions. By using the Site, you agree to follow and be bound by these Terms and Conditions and our Privacy and Security Policies without modification.
Use of the Site Lowes.ca may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Lowe's and its affiliates reserve the right to refuse service in its discretion, including, without limitation, if Lowe's believes that customer conduct violates applicable law or is harmful to the interests of Lowe's and its affiliates.
Lowe's may also make employment opportunity information available through this Site. Lowe's is an equal opportunity employer. Lowe's provides equal employment opportunities to qualified persons without regard to race, ancestry, creed (religion), sex, place of origin, age, disability or any other characteristic protected by applicable law. Lowe's policy relates to all phases of employment including recruitment, placement, promotion, training, demotion, transfer, layoff, recall and termination, rates of pay, employee benefits and participation in all company-sponsored employee activities.
THE INFORMATION AND MATERIALS IN THIS SITE ARE PROVIDED FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS AND CONDITIONS SET FORTH HEREIN. THESE MATERIALS DO NOT NECESSARILY REFLECT THE OPINIONS OF LOWE'S OR ANY OF ITS AFFILIATES OR AGENTS. THESE MATERIALS ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT OR UP-TO-DATE. YOU MAY NOT ACT OR RELY ON ANY INFORMATION OR MATERIALS IN THIS SITE AND YOU PARTICULARLY SHOULD NOT MAKE ANY INVESTMENT DECISIONS BASED ON ANY INFORMATION OR MATERIALS IN THIS SITE. YOU MUST INDEPENDENTLY VERIFY THE ACCURACY OF ALL SUCH INFORMATION AND MATERIALS BEFORE ACTING OR RELYING THEREON OR MAKING ANY INVESTMENT DECISIONS IN CONNECTION THEREWITH. THESE MATERIALS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE.
Copyright All software and content included on this Site, such as text, graphics, logos, button icons, images, audio clips, and software, is the owned or licensed property of Lowe's or its software and content suppliers and protected by Canadian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of Lowe's and protected by Canadian and international copyright laws. Lowe's grants you permission to view and use content and software made available to you on the Site in connection with your personal, non-commercial use of the Site. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content and software on this Site is strictly prohibited, including, without limitation, any reproduction, distribution or transmission of the videos and/or How-To, Buying Guides and other instructional content on this Site.
Product Information and Warranties Unless indicated otherwise, most products and services featured on the Site are available directly from or through Lowe's. Lowe's has made a conscientious effort to display and describe its products and services on the Site accurately so that you can get a good idea of their design and use, and of the services offered. Furthermore, Lowe's is constantly improving its information, products and services. Consequently, Lowe's cannot and does not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and services. Products and services are the responsibility of the manufacturer or provider of those services and are covered by the warranties offered by such manufacturers or providers. Warranty information regarding any products and services featured on the Site are available at no cost to you by firstname.lastname@example.org, by calling Lowe's Customer Service department at 1-800-44-LOWES, or writing Attn: Customer Service, Lowe's Companies, Inc., P.O. Box 1111, North Wilkesboro, North Carolina 28656-0001.
Errors Although great care is taken in the production of the Site, typographical, illustrative or pricing errors may occur. Lowe's reserves the right to correct errors at any time, including without limitation, advising you at the point of sale should the correct price of an item be different from the price stated on the Site.
Links to Other Websites The Site may contain links to other websites so that you may learn more about the products available at Lowe's and other matters that Lowe's feels may be of interest to you. Lowe's is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Lowe's of the site or any association with its operators. While Lowe's will make commercially reasonable efforts to ensure that these websites will meet your approval, Lowe's does not have control over, and is in no manner responsible or liable for, the availability and content of the websites to which the Site is linked. Lowe's makes no representations whatsoever about any other site you may access through Lowes.ca. Any concerns regarding any product or service offered by a website to which the Site is linked or the link itself should be directed to the operator of that specific website and not to Lowe's.
Disclaimer YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SITE AND THE INTERNET GENERALLY. THIS SITE IS PROVIDED BY LOWE'S ON AN "AS IS" BASIS. LOWE'S AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LOWE'S AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHER PROPRIETARY RIGHTS, AND FREEDOM FROM ERRORS, VIRUSES, BUGS, OR OTHER HARMFUL COMPONENTS. LOWE'S AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, AGGRAVATED OR CONSEQUENTIAL DAMAGES OR DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS, OR BUSINESS INTERRUPTION ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SITE, ANY DELAYS ON THE SITE, OR THE INABILITY TO USE THE SITE, ANY PORTION THEREOF, OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF LOWE'S OR ANY OF ITS AFFILIATES HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
Indemnity You agree to indemnify and save harmless Lowe's and their respective directors, officers, employees, consultants, representatives and agents from and against any and all losses, claims, actions, damages and expenses, including legal fees and disbursements on a full indemnity basis, arising from or in connection with your use of the Site.
Trademarks Lowe's®, Lowe's Home Improvement Warehouse™, Kobalt™, Reliabilt™, HarborBreeze™, Basic Blindz™, Envi-Ro-Temp™, Manor Court™, Top Choice™, Garden Plus™, Holiday™, Aquasource™, Custom Size Now™, Designables™, Holiday Living™, Portfolio™, Outdoor Living and Design™, and Severe Weather™ are trademarks or registered trademarks of LF, LLC, in Canada and other countries and may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Lowe's. Nothing on the Site should be construed as granting, by implication or otherwise, any licence or right to use any trademarks displayed on the Site, without the prior written permission of the trademark owner.
General You agree that this agreement and your use of this Site are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Toronto, Ontario, Canada in all disputes (a) arising out of, relating to, or concerning this Site and/or this agreement, (b) in which this Site and/or this agreement is an issue or a material fact, or © in which this Site and/or this agreement is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization. Use of this Site is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. Lowe's has endeavoured to comply with all legal requirements known to it in creating and maintaining this Site, but makes no representation that materials on this Site are appropriate or available for use in any particular jurisdiction. Use of this Site is unauthorized in any jurisdiction where all or any portion of this Site may violate any legal requirements and you agree not to access this Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of this agreement is at your own risk [and, if any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.]
With the prior agreement of Lowe's, any claim, dispute or controversy arising out of, relating to or concerning this Site and/or this agreement shall be decided by binding arbitration in accordance with the Rules of the American Arbitration Association and any such arbitration proceedings shall be brought and held in Toronto, Ontario, Canada. The decisions of the arbitrators shall be binding and conclusive upon all parties involved and judgment upon any award of the arbitrators may be entered by any court having competent jurisdiction. This provision shall be specifically enforceable in any court of competent jurisdiction.
You agree that Lowe's may at any time and without notice change the terms, conditions and notices under which this Site is offered. You agree that no joint venture, partnership, employment or agency relationship exists between you and Lowe's as a result of this agreement or your use of this Site.
You agree that no joint venture, partnership, employment or agency relationship exists between you and Lowe's as a result of this agreement or your use of this Site.
Lowe's performance of this agreement is subject to existing laws and legal process and nothing contained in this agreement is in derogation of Lowe's right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Lowe's with respect to such use.
Except for additional terms governing your use of specialized portions of the Site, such as contests and promotions, these Terms and Conditions and the Privacy and Security Statement constitute the entire agreement between you and Lowe's with respect to this Site. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Lowe's with respect to this Site. No modification of this agreement shall be effective unless it is authored by Lowe's, or unless it is physically signed in blue ink by a Lowe's executive officer. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by Lowe's in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement or your use of this Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Lowe's in printed form.
All other trademarks not owned by Lowe's or its affiliates that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Lowe's or its subsidiaries or affiliates.
Lowe's Companies Canada, ULC, its subsidiaries and affiliates ("Lowe's") value and respect the privacy of its customers, employees and suppliers.
This Privacy Statement informs you of Lowe's privacy practices and of the choices you can make about the way your information is collected and how that information is used.
A. Scope Lowe's Privacy Statement governs the collection, use and disclosure of personal information. Lowe's Privacy Statement does not apply to information that is not included in the definition of "personal information" in applicable privacy statutes.
Lowe's is a global organization with legal entities, business processes, management structures, and technical systems that cross international borders. This Privacy Statement applies to all physical locations in Canada, Canadian websites and domains, such as www.lowes.ca, and the websites, domains and physical locations of any wholly owned Canadian subsidiaries, unless a statement posted on any Lowe's website or at any Lowe's physical location states that a different privacy statement applies to a particular Lowe's subsidiary, promotion, program or service.
B. Lowe's Accountability All employees and those working on behalf of Lowe's are responsible for following this Privacy Statement. Lowe's will not tele market to you, sell your information to others or require you to register as a user on www.lowes.ca. Lowe's also has a Privacy Officer who is responsible for overseeing Lowe's compliance with this Privacy Statement.
Please see "Contacting Us" for information on how to contact Lowe's Privacy Officer.
A. Collection Personal information is information that may identify you, such as your name, your home address, telephone number, date of birth, your personal e-mail address and purchasing preferences, among other things. Lowe's may collect personal information that you provide when you:
Below you will find specific information about Lowe's collection practices in stores, over the telephone, online, and in connection with a Lowe's branded credit card and Lowe's accounts receivable ("LAR Account").
(1) Collection of Information in Stores or over the Telephone At the point-of-sale, you may be asked for your telephone number or postal code, if permitted by law. You may decline to provide this information. Lowe's collects your telephone number for the following purposes: to aid in returning a product without a receipt; to provide products, services and product information tailored to meet your needs; and to send free samples, special offers, manufacturer's rebates and invitations to workshops and clinics. Lowe's collects your postal code to understand what neighbourhoods Lowe's stores are serving and the purchasing interests of those neighbourhoods. This allows Lowe's to provide customers with a more personalized experience when visiting Lowe's stores.
If you use a debit or credit card for any of your purchases, Lowe's collects your payment card-related information necessary to complete each transaction. In addition, Lowe's collects and retains information to comply with laws requiring Lowe's to retain financial records of its activities. The provider of your debit or credit card may also require that Lowe's retain this information in the event that you dispute an item or report your debit or credit card lost or stolen. Lowe's also collects this information so that it can process a request to return an item or to provide a refund or exchange. If you provide your personal information, Lowe's may retain a record of your purchases and other information such as product interests in order to assist in providing you with personalized services.
If you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, and telephone number. Lowe's collects this information for loss prevention purposes, including the detection and prevention of fraud and theft. If you purchase or arrange for a delivery or an installation service, Lowe's will collect personal information from you to aid in providing these services. This information may include your name, address, personal e-mail address, telephone number(s) and shipping or installation information. Lowe's may also retain credit or debit card information in connection with any charges with respect to these services.
If you rent a truck, Lowe's may request on its behalf or on behalf of the owner of the trucks, that you present additional personal information and identification, such as a driver's license and verification of age and insurance. This information is used to comply with obligations to the owner of the truck, determine eligibility for the truck rental service, comply with legal requirements, confirm the identity of the customers, and assist in retrieving vehicles in the event they are not returned by the customers.
If you rent other tools and equipment, Lowe's may collect on its behalf or on behalf of the owner of the tools and equipment, additional personal information and identification. This information is used comply with obligations to the owner of the tools or equipment, confirm the identity of the customers, and assist in retrieving the tools and equipment in the event that they are not returned by the customers.
If you telephone Lowe's to make an inquiry; request information on a product, services or a warranty; provide a compliment; make a complaint or for any other reason, Lowe's may ask for personal information in order to assist you. For example, Lowe's will collect your contact information so that it may respond to you. Lowe's may also ask for information about the product or service that that you purchased or about which you have expressed an interest so that it can process your inquiry and provide you with an opportunity to learn about other products or services that may be of interest to you.
Lowe's may also conduct video surveillance of its stores and other premises for security and loss prevention purposes. Where video surveillance is used, recordings are kept in a secure area, which is staffed by loss prevention employees. Lowe's policies limit access to any video surveillance to loss prevention employees and senior management. Video surveillance recordings are routinely destroyed unless they are needed for investigations of an incident or legal proceedings.
(2) Online Collection of Information When you visit Lowe's website at www.lowes.ca, Lowe's provides you with the opportunity to become a registered user. When you register, you may also sign up for e-mail newsletters on relevant home improvement subjects. These e-mail newsletters will be sent to you only if you choose to place your name on the mailing list. In order for Lowe's to deliver these newsletters, Lowe's may need to pass your name and e-mail address to its service providers who supply the e-mail service. Lowe's may also use third party companies to authenticate and validate the information you provide to Lowe's. Your registration information is merged with information provided by the third parties for marketing purposes. The information you provide while visiting www.lowes.ca is also combined with marketing research from internal and external sources and may be used to determine informational and shopping preferences.
Lowe's may also collect information during your visit to a Lowe's website throughAutomatic Data Collection Tools , which include Web beacons, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to its website such as your browser type and language, access times, and the address of the website that directed you to the Lowe's website. They may also collect information about your Internet Protocol ("IP") address, mac address, clickstream behaviour (i.e. the pages you view, the links you click, and other actions you take in connection with Lowe's websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet and to allow users to browse and shop. Lowe's aggregates the data it collects about you with data on the pages visited by other users to track overall visitor traffic patterns. This information does not identify you personally and is used to make www.lowes.ca more responsive to the needs and preferences of users.
Lowe's may also use some of these Automatic Data Collection Tools in connection with certain e-mails sent from Lowe's and therefore may collect information using these tools when you open the e-mail or click on a link contained in the e-mail.
Lowe's also collects information from commercially available credible sources to whom you may have given consent to share your personal information or who provide anonymous demographic information associated with a geographic area. The information Lowe's collects from its commercial sources may be used along with the information Lowe's collects from you when you visit a Lowe's website. For example, Lowe's may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area in order to provide you with information or promotions relevant to your geographic area.
(3) Lowe's Branded Credit Cards and Lowe's Account Receivables Commercial Services Account (LAR Account) In the event you apply for a Lowe's branded Credit Card or a LAR Account, you may elect to provide your information directly to GE Money ("GE"), who is the merchant that issues the Lowe's branded Credit Card in Canada. The type of personal information the merchant may require includes your name, current address, prior address (if applicable), telephone number(s), e-mail address, your monthly income, and other information necessary to confirm your identity and that of the other approved users of your Lowe's branded Credit Card(s). This information will only be used by GE in determining whether to extend you credit.
The type of personal information the merchants may require includes your name, current address, prior address (if applicable), telephone number(s), e-mail address, your monthly income, and other information necessary to confirm your identity and that of the other approved users of your Lowe's branded Credit Card(s) or your LAR Account. If you approve an Authorized User for your LAR Account, Lowe's may request the Authorized User to submit proof of identity before completing a transaction.
If you choose to manage your Lowe's branded Consumer Credit Card using GE´s Online Credit Centre or if you choose to apply online, you will be providing your information directly to GE. Lowe's does not access or use the information you provide in your application to GE outside of what is required to service your account.
Please refer to GE's Privacy Policies on how GE may use your personal information and the personal information of your Authorized Users.
B. Other Uses of Personal Information In addition to the specific purposes described above, Lowe's may use personal information to:
Identify customers and to establish and maintain a relationship with them;
Provide customers with ongoing service, including to process orders, to complete deliveries and to better assist customers when they visit or call us;
Improve our product and service offerings;
Provide Lowe's customers with information about other "Lowe's products" and services that may be of interest to them;
Protect against error and fraud; or
Comply with contractual, legal and audit requirements.
Certain uses of your personal information by Lowe's may be performed by Lowe's affiliates, service providers, agents and third parties as described below.
(1) Service Providers, Agents and Third Party Uses Lowe's retains service providers, agents and suppliers to deliver products, services and customer solutions. These parties also assist Lowe's with marketing and communication initiatives. Lowe's service providers, agents and suppliers provide Lowe's and its customers with the following offerings: Lowe's branded credit card, the LAR account, credit card processing, customer support and live-help, e-mail service, automated data processors, marketing efforts and shipping of products and information. Lowe's policies require that service providers, agents and suppliers be required by contract to keep confidential the information received on behalf of Lowe's and not use it for any purpose other than to carry out the services they are performing for Lowe's.
(2) Foreign Affiliates, Service Providers, Agents and Third Parties Lowe's may process and store your personal information at a Lowe's facility or a facility of an affiliate of Lowe's in the United States of America. In addition, some of Lowe's service providers, agents and suppliers are located outside of Canada. Lowe's policies require that information processed or stored outside of Canada or used by service providers, agents and suppliers outside of Canada provide a comparable level of protection for your personal information as provided for under the applicable laws of Canada. However, your personal information will also be subject to the laws of those jurisdictions, which may not provide the same level of protection as Canadian law.
C. Disclosure of Personal Information Lowe's will not sell, rent or lease your personal information to third parties.
Except as described in this Privacy Statement, Lowe's will not disclose the personal information you provide to Lowe's with a non-Lowe's affiliates, partners or third parties without your permission, unless to: (i) respond to duly authorized information requests of law enforcement and governmental authorities; (ii) comply with any law, regulation, subpoena or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of Lowe's or its subsidiaries; (iv) protect the personal safety of Lowe's employees, customers or third parties; (v) assist in collecting any debt owed by you; or (vi) other such disclosures that are authorized, permitted or required under applicable law.
Children's Privacy Lowe's does not knowingly collect information from persons under the age of 18 over the internet. Lowe's does not target its websites to children under 13. Lowe's encourages parents and guardians to take an active role in their children's online activities and interests. If Lowe's determines that personal information has been provided by a person under the age of 18 in violation of this Privacy Statement, Lowe's will delete that information as soon as practical. If you become aware that such information has been provided by a person under the age of 18, please Lowe's Privacy Officer, at the address listed at the end of this statement, so the information can be deleted.
Retention and Security Lowe's retains personal information for as long as it is necessary to process related transactions, maintain appropriate financial and audit records, protect Lowe's legitimate business interests and for as long as may be required by applicable laws.
All personal information collected by Lowe's is protected by security measures appropriate to the sensitivity of the information. All personal information stored in electronic form, including all information collected through the www.lowes.cawebsite, is kept in confidential and secure data banks. It is Lowe's policy that any paper records in Lowe's stores or corporate office that contain personal information are kept in locked cabinets. Lowe's evaluates its equipment and security procedures regularly and modifies them as necessary.
To prevent unauthorized access or disclosure, to maintain data accuracy, and to assist in the appropriate use of the information, Lowe's utilizes physical, technical and administrative procedures to safeguard the information it collects.
When collecting or transferring information such as your name, address or credit card information, Lowe's uses a variety of technologies and procedures designed to protect your personal information from unauthorized access, use or disclosure. The personal information you provide Lowe's is stored on computer systems located in controlled facilities which have limited access. Lowe's requires that highly confidential information be transmitted through the use of secure methods such as encryption, Secure Socket Layer (SSL) protocol or secure FTP data transfer.
Please do not transmit personal information (such as credit card numbers) using your personal e-mail account. Common e-mail providers typically do not automatically encrypt outgoing messages. If you receive an e-mail or telemarketing call from someone claiming to represent Lowe's and asking for your personal information, DO NOT RESPOND. If Lowe's needs information from you on-line, Lowe's will provide you with a secure online form. If Lowe's needs information from you verbally, Lowe's will request the information only when you initiate the call to Lowe's or if you are speaking with a Lowe's employee in-person.
Online Privacy at www.lowes.ca To serve you better and understand your needs and interests, at this time Lowe's only collects the following information from www.lowes.ca: first and last name, postal code and e-mail address. This information will be used to send you online flyers and the latest offers by e-mail, which could include updates on new products, exclusive special offers, helpful hints, tips, and more. After joining thewww.lowes.ca mailing list, you may receive an e-mail message requesting information about your interests, which Lowe's will use solely to provide you with e-mail newsletters on your areas of interest. In order for Lowe's to deliver these newsletters, Lowe's may need to pass your name and e-mail address to our service providers who assist with the delivery of this e-mail service. Lowe's may also use third party companies to authenticate and validate your e-mail address.
Lowe's policies require agreements with service providers that prohibit them from using your information for any purpose other than how Lowe's instructs them. Therefore, if you sign up for the e-mail newsletters, you should not receive unsolicited e-mails from other companies. Please notify Lowe's at the address below if you believe this has occurred.
You may also unsubscribe from Lowe's e-mail list by clicking on the unsubscribe link or by contacting Lowe's Privacy Officer at the following address:Lowe's Companies Canada, ULC
In addition to the information you provide, Lowe's may also collect information during your visit to a Lowe's website through Automatic Data Collection Tools. Please refer to paragraph 2(A)(2) Online Collection of Information for details.
Your Choices A. How Lowe's Obtains Your Consent You provide your express consent to the collection, use and disclosure of personal information in accordance with this Privacy Statement when you voluntarily provide the requested information. You provide your implied consent to the use of Automatic Data Collection Tools by your continued use of the Lowe's website. You provide your implied consent to the collection, use and disclosure of personal information with respect to video surveillance by entering Lowe's stores or other facilities. In some instances, the law permits Lowe's to collect, use and disclose personal information obtained from public sources without your consent. If Lowe's obtains information from third parties other than such public sources, Lowe's requires those third parties to confirm that they have your consent to disclose your personal information for use by Lowe's.
B. Withdrawal of Consent You have the right to withdraw your consent to the further collection, use and disclosure of your personal information. If you request Lowe's to do so, Lowe's will take steps to destroy or delete active personal information that you have provided to us. Residual personal information may remain in archived records or other historical records. In addition, Lowe's is not permitted to destroy business or accounting records of transactions that it is required to keep to: comply with statutory or other legal obligations, assert its legal rights or comply with its obligations to the provider of the debit or credit card you used. However, Lowe's will not use your personal information for other commercial purposes once you withdraw your consent.
In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that Lowe's is no longer able to provide certain products or services to you or Lowe's may be unable to perform certain transactions for you.
(1) Collection of Information in Stores or over the Telephone You may withdraw your consent to the continued collection of your personal information in-store during transactions by paying with cash, by declining to provide Lowe's with your telephone number or postal code and by not requesting any additional services such as installation, delivery or rentals. You may also request that we discontinue using personal information collected from you during previous transactions for purposes other than keeping a record of the transaction for accounting and audit purposes and to comply with Lowe's obligations to your debit or credit card provider. You may make a written request to Lowe's Privacy Officer at:Lowe's Companies Canada, ULC
When submitting a withdrawal of consent, you will be asked to provide suitable identification or to otherwise identify yourself.
(2) Online Collection of Personal Information You may withdraw your consent to the use of your personal information for the purpose of sending you our online flyer and latest offers by e-mail by unsubscribing. Each e-mail will provide you with the opportunity to unsubscribe. In addition, you may unsubscribe at the website www.lowes.ca on the e-mail sign-up page.
You may withdraw your consent to the use of Automatic Data Collection Tools by managing your privacy settings on your computer, your web browser and any privacy or security software that you operate on your computer. For more information please see the instructions that accompany your computer, web browser and privacy or security software.
You may also withdraw your consent to the continued use of your personal information collected during your online application for employment by deleting all information in your profile. You may also submit a request to Lowe's Privacy Officer to delete your online application account. Lowe's may be required by law to retain information about jobs you applied for in order to comply with relevant employment and human rights legislation.
If you have any questions about the withdrawal of consent to online collection of personal information, you may submit a written request to Lowe's Privacy Officer at:Lowe's Companies Canada, ULC
When submitting a request, you will be asked to provide suitable identification or to otherwise identify yourself.
You may make your written request to Lowe's Privacy Officer at:Lowe's Companies Canada, ULC
When submitting a withdrawal of consent, you will be asked to provide suitable identification or to otherwise identify yourself.
C. Individual Access to and Correction of Personal Information Lowe's strives to keep accurate information by using technology and management processes and policies. Upon receipt of a written request Lowe's will provide individuals with reasonable access to the personal information they provided to Lowe's as well as the ability to correct the information, if necessary.
To protect your privacy and security, Lowe's will also take reasonable steps to verify your identity, before releasing any information to the requesting party and before any corrections will be made. Lowe's reserves the right to request appropriate proof of the requested corrections.
To access the personal information provided to Lowe's an individual must submit their request in writing to:Lowe's Companies Canada, ULC
Changes to This Statement If Lowe's changes this privacy statement, Lowe's will post the revised statement in its entirety on www.lowes.ca with an updated revision date. If Lowe's makes significant changes, Lowe's may also notify you by other means such as sending an e-mail or posting a notice on the home page or in the Lowe's stores.
Contacting Us Lowe's values your opinions. If you have a privacy inquiry, compliment or complaint, you may contact the Store Manager of the store you visited. You may also direct your inquiry, compliment or complaint to Lowe's Privacy Officer by submitting a written request to:Lowe's Companies Canada, ULC
If you have a complaint, please provide sufficient details, including your contact information, so that Lowe's may investigate the complaint and respond to you.Lowe's Companies Canada, ULC